Himgo delivers high-quality, cost-effective metal nameplates for you.
Worry-Free After-Sales Service from Your Trusted Metal Label Manufacturer
At Himgo, we believe that quality doesn’t end with production — it extends to how we take care of our customers after delivery. Whether it’s a scratch caused in transit or a batch affected by external handling, we take responsibility, even when it’s not directly our fault.
With years of experience serving international clients, we’ve developed a clear, reliable, and flexible after-sales service system to ensure your satisfaction and peace of mind.
🛡️ Our Commitment
We guarantee:
✅ 100% Match to Approved Sample – Every product is produced 1:1 to match the confirmed sample.
✅ Mature Quality Control System – We perform strict QC checks at every production stage.
✅ Backup Strategy – All orders come with additional units to prevent shortages.
✅ Free Reproduction in case of confirmed defects or damage.
Even if the issue comes from shipping or customs mishandling, we take full responsibility.
🔁 Two-Tier After-Sales Protection
✅ Option A: Extra Pieces with Every Order
To safeguard your production or packaging process, we always include a calculated number of extra pieces in every shipment. This prevents inconvenience caused by minor defects or damages in transit.
You’ll always receive more than you paid for — never less.
✅ Option B: Free Replacement for Serious Quality Issues
In rare cases where the product loss is significant and the extras don’t cover it, we’ll reproduce and ship the missing quantity at no cost to you.
Even when issues arise beyond our control — we’ve got your back.
🔧 Issue Resolution Process
We’ve designed a transparent and efficient 5-step process to ensure your issue is resolved quickly and smoothly.
| Step | Description | Timeframe |
|---|---|---|
| 1️⃣ | Submit After-Sales Request with photos/videos and order details | Within 3 days of receiving goods |
| 2️⃣ | Internal QC Review by our quality team | 1–2 business days |
| 3️⃣ | Solution Provided (Option A or B) | Within 1 business day |
| 4️⃣ | Customer Confirms Solution | Same day |
| 5️⃣ | Production & Delivery of Replacements (if needed) | 5–7 business days |
🧾 Common Scenarios & Our Solutions
| Scenario | Our Solution | Your Advantage |
|---|---|---|
| Product has slight scratches | We include extra units | No delays — backup pieces are ready for immediate use |
| Obvious damage upon delivery | Free replacement production | Logistics issues won’t disrupt your business |
| Not sure if it’s a quality issue | Engineer review & confirmation | Professional assessment + fast response |
| Quantity received is slightly less | Extra buffer already included | You’ll never receive fewer usable pieces than ordered |
| High defect rate (rare) | Free re-manufacturing | You don’t bear any production or replacement costs |
📬 How to Reach Our After-Sales Team
We’re here to help — and fast.
🟢 Response time: Within 24 hours on business days.
💬 Frequently Asked Questions
Q: What should I do if I receive damaged metal labels?
A: Contact us within 3 days with photos/videos. We’ll assess the issue and offer a solution within 48 hours.
Q: Will I always receive extra pieces in my order?
A: Yes. We intentionally add extra units to every shipment to help you avoid shortage risks.
Q: Do I have to pay for replacements?
A: No. If the defect is confirmed and the extras don’t cover it, we’ll produce and ship the missing quantity for free.
Q: What’s your usual defect rate?
A: Thanks to our strict QC process, our defect rate is extremely low. Most issues arise during international shipping — and we take responsibility for that too.
✅ Why Choose Himgo as Your Metal Label Manufacturer?
As a direct manufacturer, we offer not only full control over production quality and timeline but also flexible after-sales support tailored to your business needs. No middlemen. No excuses. Just clear responsibility and guaranteed satisfaction.
✉️ Still Have Questions?
We’re always happy to help.